Return and Refund Policy

At Pokini we strongly believe in customer satisfaction. We offer a friendly return policy.

Damaged in transit

In the case that you receive an item that has physical damage that occurred during shipping, please notify us within 48 hours of when you received the item, and you will be taken care of immediately. Please email us at Pokinihome@hotmail.com with the photos and explanation of damages. In some cases a carrier claim may be filed in which case photos are very helpful.
Once reviewed, we will get a replacement to you as quickly as possible.

Defective Items

Most POKINI products are handcrafted. Due to the nature of the products there may be slight variations in size, color, texture and finish. These are not considered flaws, and just represent a part of a unique handcrafted product. If you feel your product has a flaw or defect, please contact us at Pokinihome@hotmail.com within two (2) days of customer receipt. Please make sure you include picture of the items. Once reviewed, we will notify you of next steps. Without proof of defect/purchase, the item cannot be exchanged or returned.

Returns

If you are dissatisfied with your purchase for any other reason, merchandise can be returned within 15 days of purchase, in original condition and packaging, for a full refund of the item amount, less shipping charges, credited back to the original form of purchase within 7-10 business days.
The return shipping costs required to ship the item back to our facility, are always paid by the customer.
We are unable to accept any items for return or exchange without proof of purchase (see below). Items purchased as final sale cannot be returned or exchanged.
To return online orders to our warehouse, you must receive prior approval at Pokinihome@hotmail.com

Exchanges for different items

If you purchase an item and for any reason want to exchange it for a different product, we are happy to help you do so as long as you contact us within 15 days from the original date of purchase. If the returned item is brand new and in the original condition, we will be happy to send the replacement item you have selected. We will cover all outgoing shipping costs incurred to ship the newly exchanged item to you. The return shipping costs required to ship the item back to our store, are always paid by the customer. Once the item is returned to our facility and inspected by our staff, the new item will ship out.
Please note that once an order is placed, promo codes cannot be exchanged for another promo code or offer.

Price Adjustments

If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if the original date of the order was within 24 hours of the sale offering. Items purchased using a promotion code or other discount aren't eligible for a price adjustment.

Process for returning items

In order to best serve you please follow the instructions below: Please email us at Pokinihome@hotmail.com with the following information:

• Order number or Tracking number of your shipment
• Condition of the item (ex: Brand New Sealed, Open Box NEW, Used, Defective)
• The reason for your return
• Please indicate whether you would like an exchange, store credit or a refund.